What if the most important healthcare work is happening where no one is looking?
In this episode of Nurse Rosa’s Insights, I’m joined by Helen Dao, DrPH, MHA, President and CEO of Dao Consulting Services, Inc., to pull back the curtain on Federally Qualified Health Centers and the critical role they play in caring for underserved communities. With more than 20 years of experience, Helen brings real-world insight from helping organizations achieve PCMH recognition, succeed in HRSA site visits, and secure FTCA approvals. She’s also the author of Mastering Healthcare Consulting.
We talk about why FQHCs are the backbone of community health, how strong care coordination improves outcomes for patients living with chronic conditions, and why clinical expertise matters at the consulting table. Helen also shares how smart use of funding can strengthen training for non clinical staff and support the long-term sustainability of the healthcare workforce.
This conversation also explores leadership. Helen explains why leading with humility builds trust, stronger teams, and resilience, and how simpler, role focused training, paired with thoughtful use of AI, can help healthcare teams thrive in a system under constant pressure.
Key Takeaways:
Why FQHCs are essential to community health
How care coordination improves patient outcomes
What makes healthcare consulting effective
How better training supports staff and reduces burnout
Why humility is a leadership superpower
Connect with Helen Dao
or on LinkedIn
Connect with host Rosa Hart
Follow @NurseRosaSpeaks on socials
Get her new book, Speak Up, Start Now available on Audible and Kindle