What happens when a critical care nurse becomes the executive building the tools she once struggled with?
Susan Grant, DNP and Chief Clinical Officer at Symplr, has lived both sides. She has navigated 3 a.m. staffing crises, chased credentialing deadlines, and wondered if the systems she used were built with nurses in mind at all. Now she builds those systems, and she is doing it differently.
In this episode, Rosa Hart sits down with Susan to unpack how AI-driven staffing tools, smarter scheduling, and nurse-led technology decisions can reduce burnout and bring predictability back to the bedside.
If you have ever felt like the tools you use every day were designed without you in the room, this one is for you.
In this episode:
- From critical care nurse to C-suite: Susan's leadership journey
- What Symplr does and why frontline nurses should know
- AI and predictive staffing: what nurses need to understand
- How to advocate for a seat at the tech decision table
- Credentialing, compliance, and cutting administrative burden
Burnout as a systems design problem. When technology works the way nurses actually work, the burden lifts. Susan and Rosa challenge the idea that burnout is only a staffing issue.
About Susan Grant Susan Grant, DNP, is the Chief Clinical Officer at Symplr, a healthcare operations software company specializing in workforce management, credentialing, compliance, and scheduling. She brings decades of clinical and executive experience to the mission of building technology that works for the people delivering care.
About Nurse Rosa's INsights Nurse Rosa's INsights is a nurse-led healthcare leadership and innovation podcast hosted by Rosa Hart, BSN, RN, SCRN. Each episode features evidence-based insights, expert interviews, and actionable strategies for nurses, healthcare professionals, system leaders, and advocates.
Topics covered include AI in nursing and health tech, clinical innovation, workforce sustainability, nursing leadership, healthcare policy, and the future of patient care.
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